Frequently asked questions
From ordering and delivery to engineering projects, brand and equivalent selection to payment terms — the questions we are asked most, collected here. If you cannot find yours, write to us directly.
Ordering and delivery
How the process works, from quotation to dispatch.
What do I need to send to get a quote?
A material list, brand or model preference and your required date are enough. If you have no list, we can also make the selection from a single-line diagram, a panel photo or motor nameplate data. Quote requests are answered the same business day.
How quickly do you dispatch?
For items in stock we dispatch the same day or the next business day after order confirmation. For non-stock or custom-built items the lead time is stated per line in the quotation.
Do you ship outside İzmir?
Yes. We ship within İzmir and the Aegean region, and can deliver across Türkiye through contracted carriers.
Is there a minimum order value?
There is no fixed minimum. Wholesale price tiers apply by quantity; for small orders the shipping cost is shown separately in the quotation.
Can my order be shipped partially?
Yes. We can plan partial shipments around your site schedule, and for consumables we can set up a recurring delivery plan so you never run out.
Products, brands and stock
Which brands we work with, and how equivalents and technical selections are made.
Which brands do you distribute?
We distribute and sell Schneider Electric, Siemens, Omron, Inovance, Frecon, Sigma Elektrik, Himel, Seval Kablo, Erse Kablo, Onka, Mutlusan, Hüner, Eurowest, Konsan, IRTU, Weiller, Wepan and Tempa Pano, covering switchgear, automation, cable, enclosures and consumables under one roof.
What if you do not carry the brand on my list?
We source regardless of brand or model. We also present equivalents that meet the same function, with their technical differences and the price and lead-time impact in writing, so the decision stays with you.
Can I get help with product selection?
Yes. Our engineering team checks breaking capacity, discrimination, cable sizing and the protection chain from your single-line diagram, load list or motor nameplate. There is no separate charge for this.
How does the product warranty work?
All products carry the manufacturer's warranty. The period and terms vary by brand; your invoice serves as the warranty document and we handle the process with the manufacturer on your behalf.
Can I order cable by the drum?
Yes. Standard sizes ship from stock by the metre, and project quantities by the drum. For large quantities we give a delivery date based on the production schedule.
Engineering and projects
How we work on panel, SCADA, drive and safety projects.
Do you provide engineering as well as supply?
Yes. We deliver turnkey engineering in control panel design and build, SCADA and visualisation, drives and motor control (inverter) projects, machine safety, energy efficiency, and commissioning and service.
How does a project progress?
In four steps: site survey and needs analysis, engineering and quotation, supply and build, commissioning and handover. Each step has a written output, and the project is handed over with drawings, parameter backups and test records.
Do you charge for a site survey?
The first survey and needs analysis meeting is free of charge. For energy analysis work that requires detailed measurement, the scope and fee are agreed in writing beforehand.
Can you retrofit my existing panel?
Yes. We inspect the condition, heat load and wiring layout on site, then present a comparison of whether a retrofit or a new panel is more economical.
Do you support after commissioning?
Yes. We offer breakdown response, periodic maintenance and spare parts planning. For critical equipment we recommend a stocked spare parts agreement, and we keep parameter backups on file.
Do you share references?
We share comparable applications and site photographs during the meeting, within the limits of our confidentiality agreements.
Invoicing, payment and accounts
The most common questions about the commercial side.
Are you registered for e-invoicing?
Yes, we are registered for e-invoicing. Our tax office is Ege V.D. and our tax number is 924 098 8223.
Do you only sell wholesale?
Our core model is wholesale: panel builders, electrical contractors, machine builders and plant maintenance departments are our main customers. We also quote single items within a project scope, with wholesale price tiers applied as quantity increases.
Which payment methods do you accept?
We accept bank transfer; our account details are published on the Contact page. Corporate customers may be offered payment terms based on account history.
Can I open a trade account?
Yes. Apply with your company details, tax certificate and signature circular. You can start the process with our accounting team at muhasebe@vektorenerji.com.tr.
Take a look at our technical articles
Articles covering selection criteria and field practice in more depth are in the blog section.
Have a project or a material list?
Send us your list; we return stock status, lead time and wholesale pricing the same day.

